I’ve Got Mail

Posted August 8, 2006 by David
Categories: Rants, Raves

Here’s an email love story between a studio user and a member of our development team. Well, OK, it’s only messages from the user in crash reports, and there’s no love of which to speak…

Crash Dialog

Here’s what he actually wrote over the course of three consecutive crashes:

Num Message
1 I was making a music video, then it crashed.
2 I was making a music video again, then it crashed again. You suck!
3 This thing keeps crashing when making music videos! I want to punch your faces in!

The poor guy hit a bug, and Studio crashed. Then he tried it again a couple of more times, and every time, Studio crashed in the same place. It rightfully made him angrier and angrier.

We fixed the bug, but not because of his vitriol. But (partly) because there was other useful diagnostic information in the bug report.

So, in case you’ve ever wondered: Yes, we read what you write. And yes, sending us those crashes does lead to fixes.

You don’t have to send in the crash reports, of course. If you do, you can choose to helpfully let us know what you were doing when it crashed, or you can vent. We’ll read it. We regret the bug regardless of whether you vent.

Finally, there’s a secret feature where if you put the email address of a developer (Mine is the subdomain of this blog with @pinnaclesys.com.) in your feedback, that particular crash will go directly to their email inbox. So, yeah, you can send me hate mail.


The best unknown feature in Studio 10

Posted December 13, 2005 by David
Categories: Tips & Tricks

My favorite new feature in Pinnacle’s Studio 10 is the Auto Save feature. It’s buried deep in the Options dialog, on the Project Preferences tab.

If this feature is disabled, (as it is by default), then you have to explicitly open and save your projects, just like you would with documents in NotePad.

But when I’m actively working on a project, I want Studio to open directly into the project I was most recently working on. Don’t waste my time making me have to explicitly open it.

If the program’s smart enough to add it to the Recent Projects list, it should be smart enough to just open to the document I’m interested in.

Then there’s the Auto Save part of it. Never having to wait for a Save to explicitly happen is nice. Everything I do is instantly committed to disk. (I can always undo my change or save a copy of my project if I want to keep a snapshot.)

And for technical reasons, using AutoSave actually makes the projects smaller on disk! Turning on the feature saves time and space. How often do you hear that?